Scatter Link FAQ – Everything Filipino Players Need to Know

Most deposits made through supported Philippine payment channels are credited to your scatter link balance within a few minutes of the transaction being confirmed by your payment provider. E-wallet transfers are typically the fastest, often reflecting in your account in under two minutes. Bank transfers may take slightly longer depending on your bank's processing schedule, particularly during weekends or Philippine public holidays. If your deposit has not appeared after thirty minutes and your payment provider has confirmed the transaction on their end, check your transaction history on the Deposit page and contact support with your transaction reference number. The support team is available around the clock to investigate and resolve any delayed credits for Filipino players.

Yes, scatter link has a minimum deposit amount to ensure transactions are processed efficiently through Philippine payment channels. The exact minimum amount is displayed on the Deposit page when you select your preferred payment method, as it may vary slightly depending on the channel you choose. The minimum is set at a level that is accessible for most Filipino players regardless of their budget, so you do not need to commit a large amount to start playing. There is no maximum limit on how much you can deposit in a single transaction, though your payment provider may have their own daily transfer caps that apply. Always check the Deposit page for the most up-to-date figures before initiating a transaction.

If your payment provider has deducted the amount but your scatter link balance has not been updated, do not attempt the same deposit again immediately as this may result in a duplicate charge. First, take a screenshot or note down the transaction reference number from your e-wallet or banking app as proof of the deduction. Then visit the Deposit page on scatter link and check your transaction history to see if the deposit is showing as pending or failed. Contact the scatter link support team with your transaction reference number, the amount, the payment method used, and the approximate time of the transaction. The team will investigate with the payment provider and ensure your balance is corrected or a refund is processed as quickly as possible.

If your internet connection drops while you are in a live casino game, the platform will attempt to reconnect you automatically once your connection is restored. Any bets that were already placed and confirmed before the disconnection will still be processed according to the game outcome — your balance will be updated correctly whether you win or lose that round. If you were in the middle of placing a bet when the connection dropped and the bet was not yet confirmed, it will typically not be registered and your balance will not be affected. After reconnecting, check your transaction history on your account dashboard to confirm the status of any rounds that were in progress. If you notice any discrepancy in your balance after a disconnection, contact the scatter link support team with the approximate time and game details so they can review the session logs.

Yes, all live casino games on scatter link are conducted by real human dealers in real time, which means game outcomes are determined by physical actions — card shuffles, roulette spins, and dice rolls — rather than by software algorithms. This format is inherently transparent because Filipino players can watch every action as it happens through the live video stream. The platform operates under applicable licensing and compliance requirements to ensure fair play standards are maintained across all tables. If you ever have a concern about a specific game round or outcome, you can raise it with the support team who can review the session recording. Responsible gaming tools are also available in your account settings to help you manage your play in a healthy and controlled way.